Meet Our Team
Trusted. Knowledgeable. Local.
Trusted. Knowledgeable. Local.
Personal & Commercial Lines
Account Assistant
Build high self-esteem. Believe in yourself, have confidence, like and feel good about yourself, take pride in what you do.
I am originally from the small town of Dallas Center, Iowa. I went to college at Iowa State University and received a degree in Event Management. After college, I met my husband Sunny and shortly after moved to Minnesota where I lived for about 7 years. During that time, we got married, bought a house, and adopted 3 beloved fur babies – Dexter the cat, Miso the Shiba Inu, and Nori our rescue girl. He was a nurse at the Mayo Clinic, and eventually decided to pursue travel nursing, so in a span of two weeks we decided to rent out our home and head for the Pacific Northwest, and here we are!
I have worked in many roles as an event coordinator/manager, including country clubs, parks and recreation, non-profits, wedding planning, and planning corporate events at the Mayo Clinic in Rochester, Minnesota. I realized that world wasn’t for me anymore, so I left my corporate job and chased my new dream of being a personal trainer. I have been a trainer for 4 years, and have since launched my own coaching business, Heather Lai Coaching, LLC. I connected with the CEO of Alliance West Insurance, Piilani, while she was my training client. She introduced me to the world of insurance, and here I am broadening my knowledge in the field and seeing where it takes me!
Traveling, Hiking, Rock Climbing, Paddleboarding, Camping, Longboarding, ANYTHING outside! I am also a competitive bodybuilder so I love spending time at the gym 😊
Favorite Food: Sushi
Favorite Vacation Spot: New Zealand
Favorite Novel: Love Does by Bob Goff
Monday thru Friday: 8:00 am – 6:00 pm
Saturday: Closed
Sunday: Closed
Monday thru Friday: 9:00 am – 5:30 pm
Saturday: Closed
Sunday: Closed