Privacy Statement

We value you as a customer and respect your right to privacy. We know that you use our services because you trust that we stand behind our promises. We pledge our commitment to treat your information responsibly. We created this privacy policy to show you that we are working hard to protect your privacy.

Information Sharing
We do not sell your personal information to anyone for any reason. We do not share it, except for the reasons described below, which are permitted by federal and state law.

Disclosing your personal information
We do not sell your information to anyone. We may disclose information to the insurance companies we conduct business with or a business that carries out services and marketing for us. We may disclose your information as required or permitted by law. We may disclose your information for a legal or regulatory purpose. This includes the following type of information:

We may disclose information we receive from a consumer-reporting agency or other report. This information may include your credit report, motor vehicle and driver data. This may also include medical and employment data, loss history reports, and other driver data. This disclosure depends on the products you select.

We may disclose information from your transactions with our companies or us. This may include your policy coverage and payment history. This may also include premium paid, preferences, claims, and purchase method.

Internet Policies

We may collect the information you provide when you:

  • Request information from our website
  • Use online tools and calculators
  • Apply online for quotes
  • Subscribe to online services
  • Complete an online form
  • Conduct transactions online
  • Data Integrity

We process personal information only for the purposes for which it was collected and in accordance with this Policy or any applicable service-specific privacy notice. We review our data collection, storage, and processing practices to ensure that we only collect, store, and process the personal information needed to provide or improve our services. We take reasonable steps to ensure that the personal information we process is accurate, complete, and current, but we depend on our users to update or correct their personal information whenever necessary.

Information Security

We take appropriate security measures to protect against unauthorized access, unauthorized alteration, disclosure, or destruction of data. These include internal reviews of our data collection, storage, processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

We restrict access of personal information to our employees, contracted insurance companies, contractors, and agents who need to know the information in order to operate, develop, or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution if they fail to meet these obligations.

Links to other sites
Our website contains links to other websites. These linked websites are not under our direct control and they may collect information about you that we do not. We are not responsible for the privacy practices or the content of linked websites.

E-mail
We may keep the e-mail you send to us. If you agree to receive e-mail messages from us, we will keep the information you give us to send e-mail of specific interest to you. If you choose to send us e-mail, we keep your e-mail, your e-mail address, and our reply. Please be careful about the information you give us in e-mail. As with any public website, this communication may not be secure.

Texting

By engaging in text messaging communication with our company, you acknowledge and agree to the following privacy disclosure. Text messaging is an efficient and convenient means of communication; however, it is important to note that standard messaging rates may apply based on your mobile carrier plan. We prioritize the protection of your personal information and ensure that any data shared during text conversations is treated with the utmost confidentiality and in accordance with applicable privacy laws and regulations. While we take reasonable measures to secure your information, please be aware that text messaging may not be entirely secure, and there is a potential risk of interception by unauthorized parties. Additionally, please refrain from sharing sensitive or confidential information via text messages. By continuing to communicate with us via text messaging, you consent to the collection, processing, and storage of your personal information as described in our privacy policy. If you have any concerns about the privacy and security of your information, or if you wish to opt out of text messaging communication, please contact us directly to discuss alternative communication methods.

  • SMS Program: If you opt into our SMS program, we will send you messages regarding our services, updates, policies, and promotional offers. You will receive messages about product updates, service notifications, and special offers. You can opt-out at any time. 
  • SMS opt-in and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes under any circumstances.

You have the right to opt out of receiving marketing communications from us at any time by: 

  • SMS: Replying “STOP” to any SMS message you receive from us. Email: Clicking the “unsubscribe” link in any email you receive from us. 

Confidentiality and security
We use physical and technical safeguards to protect your information. We restrict access to your information to those who need it to perform their jobs. Third-party business partners are bound by law to use the information only for our purposes. They may not disclose it or use it in any other way. We comply with all data and security laws.

Customer phone numbers or text messages capabilities will not be shared with third parties.

SMS Terms & Conditions

1- SMS Consent Communication:

The information 253-314-5371 obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:

If you have consented to receive text messages from Alliance West Insurance. inc, you may receive messages related to the following:

  • Customer Care.

“Hi [First Name], thank you for contacting Alliance West Insurance. If you have any questions about your policy, feel free to reach out to us at 253-314-5371. Reply STOP to unsubscribe.”

  • Appointment reminders.

“Hi [First Name], this is a friendly reminder of your upcoming appointment with Alliance West Insurance on [Date] at [Time]. Reply YES to confirm or RESCHEDULE to request a new time. Reply STOP to opt out.”

  • Follow-up messages.

“Hi [First Name], just following up on your recent inquiry with Alliance West Insurance. Please contact us at 253-314-5371 if you have additional questions. Reply STOP to unsubscribe.”

  • Billing inquiries.

“Hi [First Name], your payment of $[Amount] for [Policy Name] is due on [Date]. Pay online at [Website Link] or call 253-314-5371 for assistance. Reply STOP to opt out.”

  • Promotions or offers. (if applicable)

“Hi [First Name], we’re offering an exclusive discount for policy renewals until [Offer Expiration Date]. Contact us at 253-314-5371 to learn more. Reply STOP to unsubscribe.”

3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week related to your [appointments/billing, etc.].

Example:
Message frequency may vary. You may receive up to 2 SMS messages per week regarding your account. Reply STOP to unsubscribe.

4- Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:

You may opt-in to receive SMS messages from Alliance West Insurance, Inc. in the following ways:

  • By submitting an online form

6- Opt-Out Method:

You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:

If you are experiencing any issues, reply with the keyword “HELP” or contact us directly at 253-314-5371 for assistance. You may also visit us at (Privacy Policy).

Additional Options:

  • If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8- Standard Messaging Disclosures:

  • Message and data rates may apply.
  • You can opt-out at any time by texting “STOP.”
  • For assistance, text “HELP” or visit our (Privacy Policy) page.
  • Message frequency may vary

Changes to this Statement

Please be aware that we may periodically update or revise this Statement. Please check our Consumer Privacy Statement frequently for changes.